SDxWORx Privacy Policy

Effective Date: August 27, 2024

1. Introduction

SDxWORx (“we”, “us”, or “our”) respects your privacy and is committed to the protection of your personal data. This Privacy Policy outlines how we collect, use, store, process, share, and safeguard personal information when you interact with our services, websites, or otherwise communicate with us, in accordance with applicable global data privacy laws including the General Data Protection Regulation (GDPR), United States laws such as CCPA/CPRA, and other international regulations.itgovernance+1

Please read this Policy carefully to understand your rights and our responsibilities.

2. Who We Are

SDxWORx Ltd
Website: https://www.sdxworx.com
Contact Email: admin@sdxworx.co.uk

We provide network, automation, and cybersecurity solutions to organizations worldwide.

3. Scope of This Policy

This Policy applies to information we collect:

  • Through our website(s) and any related online platforms

  • When you interact with our services, activities, and communications

  • When you provide information voluntarily for inquiries, demos, or service agreements

4. Types of Personal Data Collected

Depending on your interactions, we may collect the following categories of personal data:

  • Identity and Contact Data (name, email address, business contact details)

  • Technical and Usage Data (IP address, browser type, access logs, device identifiers)

  • Account Information (usernames, passwords, security tokens)

  • Communication Data (emails, support requests, feedback)

  • Website analytics and cookie data
    We do not intentionally collect special categories of personal data or information from children under 16.

5. How We Collect Your Data

Personal data is collected directly from you when you:

  • Fill out contact forms or register for our services

  • Interact with website features or request support

  • Communicate with us via email, phone, or chat

Data may also be collected automatically through cookies and similar technologies as you navigate our website.

We may receive personal data about you from third-party service providers such as Microsoft and Google, in connection with authentication, analytics, or service provision.

6. Purpose and Legal Basis for Processing

We process your data for the following purposes and legal bases:

  • Fulfilling a contract with you (e.g., service delivery, customer support)

  • Responding to inquiries and administrative communications

  • Improving our products, services, and website experience

  • Compliance with legal obligations

  • Protection of legitimate interests (security, fraud prevention, product improvement)
    Where required, we process data based on your consent, which may be withdrawn at any time.

7. Cookies and Tracking Technologies

Our websites utilize cookies and similar tracking technologies by default to:

  • Memorize preferences and improve user experience

  • Perform analytics (including integration with Microsoft and Google platforms)

  • Secure access and enable login or authentication functions

You can control cookies via browser settings or our Cookie Consent Manager. 

8. Data Sharing and Third Parties

We only share your personal data where necessary, and always subject to appropriate data processing agreements. Principal third parties include:

  • Cloud Providers: Microsoft, Google (data hosting, authentication, support)

  • IT and Security Service Providers

  • Website Analytics Providers

  • Legal/Regulatory Authorities, where required by law

No personal data is sold to third parties. We may share anonymized or aggregated data for analytics or business development.

9. International Data Transfers

As a global business, SDxWorx may transfer and process personal data in countries outside of your home jurisdiction. Whenever we transfer personal data internationally, we ensure adequate safeguards (such as Standard Contractual Clauses or equivalent mechanisms required by applicable law).

10. Data Security

SDxWorx applies industry-standard technical and organizational security measures to protect your data—including encryption, access controls, secure data transfer, and regular audit processes. Only authorized personnel have access to personal data for legitimate business needs.

11. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, for legitimate business or legal requirements, or as outlined in this Policy. Retention periods reflect industry standards and legal obligations, with periodic data deletion and review processes in place.

12. Your Data Protection Rights

Depending on your location and local law, you may have rights to:

  • Access personal data held about you

  • Correct inaccurate or incomplete data

  • Request erasure (“right to be forgotten”)

  • Restrict or object to certain processing

  • Data portability (receive your data in a structured, machine-readable format)

  • Withdraw consent at any time, where processing is based on consent

  • Lodge complaints with data protection authorities

To exercise your rights, please contact our privacy administrator at admin@sdxworx.com. Requests will be handled promptly in accordance with applicable law.

13. Children’s Privacy

SDxWorx does not knowingly collect or process personal data from children under 16 years of age. If you believe we have collected data from a minor, please contact us so we can take appropriate action.

14. Automated Decision-Making and Profiling

SDxWorx does not engage in automated decision-making or profiling that produces legal or similarly significant effects regarding individuals.

15. Third-Party Links and Embedded Content

Our websites may include links to third-party sites or embedded content (such as videos, software tools, or partner platforms). SDxWorx is not responsible for the privacy practices of these third parties, and their use of your data will be governed by their own policies.

16. Changes to This Policy

We review this Privacy Policy regularly to maintain compliance with legal and regulatory standards. Updates will be posted on this page. Where required, we will notify users via our website or direct communication.

17. Contact Us

For any privacy-related inquiries or to exercise your rights under this policy, please contact:

Privacy Administrator
Email: admin@sdxworx.co.uk